Frequently Asked Questions
Shipping & Handling
All orders ship free within the domestic United States. All orders within the U.S. include insurance at no additional cost.
Global delivery is calculated by destination, size, and weight. Duties and import fees are the responsibility of the buyer.
All works are professionally prepared and shipped insured to safeguard their condition in transit.
Returns & Resolutions
Returns are accepted only within the 48-hour inspection period and only if the work qualifies under the Curve & Cadence Buyer Protection Guarantee. Returns based on discretion or change of mind are not accepted.
Buyer Protection applies solely to non-delivery, transit damage, or a material discrepancy from the description. Natural wear, patina, and age-consistent characteristics inherent to vintage and handcrafted works are excluded from consideration.
A Return Authorization is required prior to shipment. Returns sent without authorization may be refused or delayed.
Return procedures apply to U.S. orders unless otherwise noted. Please refer to our Shipping & Returns page for full details.
Please contact us within 48 hours of delivery and include your order number, the reason for the request, and supporting photographs. An unboxing video is strongly recommended for damage claims.
We will review the request, confirm eligibility under Buyer Protection, and issue a Return Authorization with packing and ship-by instructions if approved.
Custom commissions and any listing marked non‑refundable are considered final sale.
Return processes for international orders may vary by country. Buyers are responsible for all duties, import fees, and taxes. These charges are non-refundable.
If you need to adjust or cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request before the piece is dispatched. Once a work has shipped, the terms of our return policy apply.
Guarantee & Provenance
Each work includes a 48-hour inspection period following delivery for verification of condition and accuracy of description. Buyer Protection applies only in cases of non-delivery, transit damage, or a material discrepancy from the description. After the inspection period, all sales are final.
All works are carefully vetted through our curatorial review process. Each piece is assessed for authenticity and accompanied by provenance records when available. Where certificates do not exist for historic works, our Buyer Protection ensures accuracy of description.


